Refund Policy

The short version

If you want your money back within 14 days of buying, you get it. You do not have to explain why, and you do not have to justify it. Ask through the Contact page with your order number and the refund is processed.

What is covered

Every product sold here: every Collection, the Essentials Bundle, and every Studio Edition. There is no category of purchase that is excluded, and no difference between a $10 Collection and a $75 Studio Edition.

Having already downloaded or exported patterns does not disqualify you. We do not track what you downloaded, because downloads happen in your own browser and never touch a server, so there would be nothing to check even if we wanted to.

The 14 days

The 14 days run from the date of purchase. A request sent on the fourteenth day counts. If you are close to the deadline, send the request rather than waiting until you have written a longer explanation — the request is what matters, and the date it arrives is the date we go by.

How to request a refund

1. Go to the Contact page and get in touch through the method listed there.
2. Include your order number, and the email address you used at checkout.
3. Say that you would like a refund. You do not need to give a reason.

The order number is on the receipt from the payment provider, and on your License Certificate if your order reference was passed to the confirmation page. If you cannot find it, tell us the email address you paid with and roughly when you bought, and we will look for it.

How long it takes

Refunds are sent to the original payment method within 5 business days of the request. After that it is in the payment provider's hands, and their processing time may add a few more days before the money appears on your statement. That part is outside our control, and it varies between banks and card issuers.

We will confirm when the refund has been sent. If more than ten business days have passed since that confirmation and nothing has arrived, get in touch again through the Contact page and we will chase it with the provider.

What happens to your license

The license ends when a purchase is refunded. From that point you no longer hold a commercial license to the patterns from that purchase, including patterns you had already downloaded, recolored, or generated, and you should stop using them in anything you sell.

Because activation happens entirely in your browser, nothing is switched off remotely. We cannot reach into your device, and we do not try to. Removing the license from the Studio, and stopping use of the patterns, is yours to do. Asking for a refund is a statement that you are doing it.

Requests after 14 days

After 14 days a refund is no longer automatic, but you are still welcome to write. If something is wrong — the product does not work as the product page describes it, or something broke — tell us through the Contact page and we will put it right or refund you. This policy does not limit any rights you have under the consumer law where you live. See Consumer rights.

Chargebacks

If something has gone wrong, writing to us is faster than opening a dispute with your bank, and we would rather simply refund you. A chargeback takes weeks and costs both of us. We will always answer a refund request within the response time stated on the Contact page.

Changes to this policy

If this policy changes, the new version is posted here with a new date at the top. The policy that applies to your purchase is the one that was published on the day you bought.