Contact
Contact
Questions about an order, a refund, the license, or a problem with the Studio.
How to reach us
Tilecraft Digital is not taking orders yet. Buy buttons appear on product pages only once checkout is connected, and the support address is published on this page at the same time. If you are reading this before then, there is no order to support.
There is no contact form on this site, and there is no live chat. One channel, read by a person.
How long a reply takes
Within two business days. Most messages are answered sooner. If more than two business days have passed and nothing has arrived, send the message again — occasionally one goes astray, and a second attempt is not a nuisance.
What to include
Two things make almost every question faster to answer:
- Your order number. It is on the receipt from the payment provider, and on your License Certificate if your order reference reached the confirmation page.
- The email address you used at checkout. It is how an order is found when the order number has gone missing.
Then say what you need. For a refund, say so — you do not need to give a reason. For a problem in the Studio, say which product, which browser, and what happened. For a license question, describe what you want to do with the patterns and you will get a straight answer.
What we can and cannot do
We can issue a replacement certificate, process a refund, answer a license question, and look into a problem with the Studio.
We cannot recover your saved work. Everything you save lives in your browser and is never sent to us, so there is no copy anywhere for us to send back. The Studio's backup export exists precisely because of this, and it is the only thing that protects that work.
Privacy and your rights
Requests under the GDPR or the CCPA, and complaints, also come through here. See the Privacy Policy and Consumer rights.