Consumer rights

Why this page exists

Buying digital products brings you rights that do not depend on anything we write. This page gathers them in one place, says plainly how our own policies relate to them, and sets out how to complain. Nothing here takes anything away from you; where our policy and your statutory rights differ, whichever is better for you is the one that applies.

Before you buy

Everything you need in order to decide is on the site before any payment step:

• Who you are buying from. Tilecraft Digital, an independent business selling digital pattern products. See About.
• What the product is. Each product page describes in full what that product includes and does, who it suits, and who it does not.
• The price. Shown on every product page in US dollars. Applicable taxes are calculated and shown at checkout before you pay.
• How it is delivered. Instantly, in your browser. See the Delivery Policy.
• What you may do with it. See the License.
• How to cancel and get your money back. See the Refund Policy.
• How to complain. Through the Contact page, covered below.

Functionality and compatibility of the digital content

You are entitled to know what you are getting technically, before you buy:

• The products run in a modern web browser, on a computer, tablet, or phone. There is nothing to install.
• There is no account, no subscription, and no login.
• There is no digital rights management, no copy protection, and no remote switch. Nothing phones home, and nothing can be switched off from our end.
• Once the Studio has loaded, it works offline.
• Licenses and saved work are stored in your own browser, using its local storage and IndexedDB. They are not stored on any server, and so cannot be recovered by us.
• Exports are image files, and with Production Studio also vector SVG files. These are standard formats that open in ordinary graphics software.
• Clearing your browser data, or using a private window, can remove your licenses and saved work. The Studio provides a backup export and import for this reason.

If you are in the EU or the UK: the right of withdrawal

Consumers in the EU and the UK normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, a trader is allowed to ask you to give up that right in exchange for getting the content straight away.

We do not ask you to give it up. You get the content immediately and you keep the full 14 days. Our Refund Policy gives you a full refund within 14 days of purchase, no reason required, whether or not you have already used or exported anything. That is at least as good as the statutory right, and it applies to every customer everywhere, not only in the EU and the UK.

To exercise it, write to us through the Contact page with your order number and say you want a refund. You do not need a special form of words and you do not need to explain yourself.

If you are in the EU or the UK: digital content quality

Digital content must be as described, fit for its purpose, and of satisfactory quality. If a product does not match what its page says it does, you are entitled to have it put right or to get your money back. Tell us through the Contact page and we will do one or the other.

If you are in the United States

Our 14-day refund policy applies to you in the same way. Beyond that, consumer protection law varies by state, and nothing in our policies limits the rights your state gives you. California residents should also read the CCPA section of the Privacy Policy.

Automatic renewals

There are none. Every product here is a single one-time purchase. There is no subscription, no recurring charge, no trial that converts into a paid plan, and no stored payment arrangement on our side. You will never be charged a second time without buying something a second time.

Complaints

If something has gone wrong, write through the Contact page with your order number and what happened. Every complaint is answered within the response time stated on that page. If the answer does not resolve it, say so in reply and it will be looked at again.

If you are a consumer in the EU or the UK and we cannot resolve a complaint between us, you keep the right to take the matter to the consumer protection body or court where you live.

Accessibility

If any part of this site or the Studio is difficult for you to use, see the Accessibility page, which says what has been done and how to tell us about a problem.